Refund policy

At CharmsOnMe, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our return and refund policies.

Return Policy

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • Custom or personalized items are not eligible for returns or exchanges unless they are defective or damaged upon arrival.

Return Process

  1. Request a Return: To initiate a return, please contact our customer service team at melaninonme@yahoo.com with your order number and reason for the return. You will receive a return authorization number and further instructions.
  2. Prepare Your Return: Pack the items securely in the original packaging, if possible. Include the return authorization number and a copy of the receipt or proof of purchase.
  3. Ship Your Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

Refunds

  • Processing Time: Once we receive your return, please allow 5-7 business days for us to inspect and process your return.
  • Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.
  • Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defective or incorrect item.

Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process outlined above. Once your return is received and processed, you can place a new order for the desired item.
  • For defective or incorrect items, please contact our customer service team at melaninonme@yahoo.com for assistance. We will provide a prepaid shipping label for the return and send out the correct item at no additional cost.

Non-Returnable Items

  • Custom or personalized items
  • Gift cards
  • Final sale items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at melaninonme@yahoo.com with your order number and a description of the issue. Include photos if possible. We will work with you to resolve the problem promptly.

Contact Us

For any questions or concerns regarding your return, please contact our customer service team at melaninonme@yahoo.com. We are here to help and will respond within 24-48 hours.

 

Refund Policy

Eligibility for Refunds

  • Return Timeframe: Refund requests must be made within 30 days of the delivery date.
  • Condition of Items: Items must be returned unworn, unwashed, and in their original condition with all tags attached.
  • Non-Refundable Items: Custom or personalized items, gift cards, and final sale items are not eligible for refunds unless they are defective or damaged upon arrival.

Refund Process

  1. Request a Refund: To initiate a refund, please contact our customer service team at melaninonme@yahoo.com with your order number and reason for the refund. You will receive a return authorization number and detailed instructions on how to proceed.
  2. Return Shipping: Pack the items securely in the original packaging, if possible, and include the return authorization number and a copy of the receipt or proof of purchase. Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
  3. Inspection and Processing: Once we receive your return, please allow 5-7 business days for us to inspect and process the items. After inspection, we will notify you of the approval or rejection of your refund.

Refunds

  • Refund Approval: If your refund is approved, a credit will automatically be applied to your original method of payment.
  • Processing Time: Please allow up to 10 business days for the refund to appear on your account, as processing times may vary depending on your bank or credit card company.
  • Original Shipping Costs: Shipping costs from your original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at melaninonme@yahoo.com with your order number and a description of the issue, including photos if possible. We will provide a prepaid shipping label for the return and issue a full refund or replacement at no additional cost.

Late or Missing Refunds

  • Check Your Account: If you haven’t received a refund yet, first check your bank account again.
  • Contact Your Bank: Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at melaninonme@yahoo.com.

Contact Us

For any questions or concerns regarding refunds, please contact our customer service team at melaninonme@yahoo.com. We are here to help and will respond within 24-48 hours.

Thank you for shopping with CharmsOnMe. Your satisfaction is our priority, and we appreciate your business.