Shipping policy

Welcome to CharmsOnMe! We are committed to providing you with an excellent shopping experience, and that includes ensuring your order arrives safely and on time. Please review our shipping policy for important information about shipping options, costs, and delivery times.

Shipping Destinations

  • Domestic Shipping: We ship to all states within the United States, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to select countries. Please refer to our checkout process to see if we ship to your location.

Processing Time

  • Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Custom Orders: Please allow additional time for custom orders, typically 3-5 business days, depending on the complexity of the design.

Shipping Options and Delivery Times

  • Standard Shipping: 5-7 business days (domestic), 10-20 business days (international)
  • Express Shipping: 2-3 business days (domestic), 5-10 business days (international)

Note: Delivery times are estimates and may vary based on your location and the shipping carrier.

Shipping Costs

Domestic Shipping:

    • Standard Shipping: $5.99 flat rate
    • Express Shipping: $19.99 flat rate

International Shipping:

    • Standard Shipping: $14.99 flat rate
    • Express Shipping: $39.99 flat rate

Free standard shipping on domestic orders over $75.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website. Please allow 24-48 hours for the tracking information to become available.

Shipping Issues and Delays

While we strive to ensure timely delivery, we are not responsible for shipping delays caused by the carrier, customs clearance, or other unforeseen circumstances. If you experience any issues with your shipment, please contact our customer service team at melaninonme@yahoo.com for assistance.

Customs, Duties, and Taxes

For international orders, please be aware that your order may be subject to customs duties and taxes, which are levied once a shipment reaches your country. These additional charges are the responsibility of the recipient. We recommend contacting your local customs office for more information on these potential charges.

Address Accuracy

Please ensure that your shipping address is accurate and complete at the time of order. CharmsOnMe is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at melaninonme@yahoo.com with your order number and details of the issue. We will work with the shipping carrier to resolve the problem as quickly as possible.

Thank you for shopping with CharmsOnMe! If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team at melaninonme@yahoo.com